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**IMPORTANT NOTICE - Due to current global situation, please expect that packages may arrive after the estimated delivery time frame listed below during this time as postal services are dealing with increased volumes and implementing safety distancing measures. Please check your local postal outlet or their website for more details.**

Orders are usually sent out within 3 to 7 business days.

Orders usually arrive within 2 - 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 2 months. It depends on what you purchased/where you live! You can 'CONTACT US' or email info@rachelandros.com for specific shipping times.

Shipping times are only estimates and excludes weekends, holidays and unforeseen postal delays. If you do not receive your order by 8 weeks upon ordering, please contact us at info@rachelandros.com and we will do our best to track your parcel. If we fail to do so, we will provide you with a refund of any lost item.

Yes! All orders are entitled for free shipping with no order minimums.

We ship directly from our partner factories in Brazil, China and Malaysia in order to be able to give you the best price for the items you love! As different items may come from different factories, please expect separate parcels if your order has more than one item.

**IMPORTANT NOTICE - Due to current global situation, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. **

Orders are usually sent out within 3 to 7 business days.

Orders usually arrive within 2 - 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 2 months. It depends on what you purchased/where you live! You can 'CONTACT US' or email info@rachelandros.com for specific shipping times.

Shipping times are only estimates and excludes weekends, holidays and unforeseen postal delays. If you do not receive your order by 8 weeks upon ordering, please contact us at info@rachelandros.com and we will do our best to track your parcel. If we fail to do so, we will provide you with a refund of any lost item.

**IMPORTANT NOTICE - Due to current global situation, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. **

Orders usually arrive within 2 - 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 1.5 months. It depends on what you purchased/where you live! You can 'CONTACT US' or email info@rachelandros.com for specific shipping times.

Shipping times are only estimates and excludes weekends, holidays and unforeseen postal delays. If you do not receive your order by 8 weeks upon ordering, please contact us at info@rachelandros.com and we will do our best to track your parcel. If we fail to do so, we will provide you with a refund of any lost item.

Your order(s) may be subject to duties and taxes, which we can't control. As such, customers are responsible for all taxes and import duties levied by their respective countries (this rarely happens).

Once your order is shipped, you will receive a shipping confirmation email. You order may or may not have a tracking number. Please READ THIS.  

If your tracking number says that your package is delivered, but you haven't received anything, we suggest doing the following :

- Verify the shipping address on your order that it is correct

- Check for attempted delivery note

- Check to see if someone else in your residence or your neighbors accepted it on your behalf

- Allow an extra 1-2 business days - in rare cases, orders have been marked delivered before actually arriving

For international orders, it may take up to 30 business days to be delivered. If full 30 days pass and you do not receive your order, please contact us at info@rachelandros.com and we will do our best to help you recover and track down your package. Rachel + Ros is not responsible for lost or stolen packages. 

We have placed the order to our partner factory within 1 business day of your order and we are waiting for them to provide us a shipping confirmation. This usually takes 5-10 business days. If you didn't receive any email after this time period has passed, please email us and we will look into it.

All Rachel + Ros orders are processed  in United States Dollars (USD). When converting prices to another currency a slight variation of between 2% and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card, you may be charged fees determined by your bank. Rachel + Ros takes no responsibility for any extra charges incurred at the receivers end.

We currently accept all major credit cards ( Visa, MasterCard, American Express) and PayPal. 

Rachel + Ros is refund only. Please refer to this link for more information on our return policy.